I will come back to this location again and again everytime I am in the LA area. The majestic nine-story hotel tower is located within minutes of downtown Los Angeles and the Citadel Shopping Outlets are just a short ride away with our free. Last but not least, each shift of the concierge, security, and housekeeping that we passed by all said "Hi, how are you?" Small gesture, but shows how hospitable they are. Artamus (sp?) was especially nice, giving us written directions to the airport. We made our way to the Arena bar, which was amazing bc it is my namesake, and were treated like VIP. I do not know the name of the housekeepers, however they restocked our rooms, and paid attention that we didn't use decaf coffee (who would?) and restocked us with the good stuff. It was very comforting, and felt as if we were valued as guests. Throughout the stay he also remembered us, and waved at us every time we passed by. He explained all the amenities, policies, and the layout of the hotel with out it feeling rushed or robotic. From there we were checked in by Mike, and he was probably the nicest front desk agent I have ever encountered. The Valet drivers, were friendly and explained the whole process of using valet. From the moment we arrived we were treated with the utmost kindness and respect. I stayed here from Jan 4 - Jan 6th, for a girls trip with my two best friends.
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